Privacy Policy for Metul App
Effective Date: July 2025

Metul ("we", "our", or "us") values your privacy and is dedicated to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use the Metul App and its associated services, which include:

• E-commerce
• Food Delivery
• Grocery
• Pharmacy
• Taxi Booking
• Parcel Delivery
• Hotel/Housing Booking
• Nearby Services (like repair, cleaning, etc.)

1. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number
• Delivery or pickup address
• Payment information
• Identity documents (only when legally required)

b. Device & Usage Data

• Device type, model, OS version
• IP address
• App usage analytics
• Foreground and background location data
• Contact list (only with explicit consent for SOS use)

c. Service-Specific Data

• Order and booking history (e.g., food, groceries, cabs)
• Ride, delivery, and service request records
• Ratings, reviews, and customer support interactions

2. How We Use Your Information

We use your data to:

• Facilitate orders, deliveries, bookings, and payments
• Connect you with nearby service providers and drivers
• Offer location-based features like live tracking and accurate pickup/drop
• Provide safety options like SOS alerts
• Communicate order updates, promotions, or service issues
• Ensure platform safety, fraud detection, and legal compliance

3. Location Permission Policy

Metul requires foreground and background location access to function correctly across various services, including:

• Matching users with nearby delivery agents, taxis, and services
• Tracking your ride or delivery in real time
• Ensuring accurate pickup and drop-off for cabs, parcels, and services

Location data is never sold or used beyond core app functionality. Disabling location access may affect app performance.

4. Contact List Permission Policy

Metul may ask for contact list access (optional) solely for the SOS feature, enabling:

• Adding emergency contacts for quick alerts
• One-tap calling in case of danger or urgent issues during taxi rides or deliveries

We do not store, share, or use your contacts for marketing purposes.

5. Sharing of Information

We may share limited user data only when necessary:

• With vendors (restaurants, shops, pharmacies, service providers, cab drivers) for fulfilling orders
• With payment processors to complete transactions
• With authorities when legally required

We never sell or rent your personal data.

6. Data Security

We implement encryption and secure storage practices. While we do our best to protect your data, no system is fully secure—users should safeguard their devices and passwords.

7. Your Rights and Choices

You can:

• View and edit your personal data via the app
• Revoke permissions from your device settings (location, contacts)
• Delete your account or request complete data removal
• Opt out of marketing notifications

8. Children’s Privacy

Metul is not intended for users under the age of 13. We do not knowingly collect information from children.

9. Updates to This Policy

We may revise this policy occasionally. Users will be notified within the app. Continued use after updates signifies your acceptance.

10. Contact Us

For questions or complaints, please contact us:
Phone: +44 7467 834036